Privacy Policy & Terms of Service
01Who We Are
BabyDashNow™ is operated by Mackwyn LLC, a Connecticut-registered limited liability company.
02Scope
This policy explains what personal information we collect, how we use it, and the choices you have. It applies to:
- Our website
- Checkout and payment processing
- Customer support — email, text/WhatsApp, and phone
03Information We Collect
Account & Order Data
- Name · Email address · Phone number · Delivery address
- Order notes and instructions · Items ordered · Transaction totals
Payment Data
Payments are processed securely by trusted third-party providers (e.g., Square, PayPal, Venmo). We do not store full credit card numbers on our servers.
Device & Usage Data
- IP address · Browser/user-agent · Pages viewed · Basic analytics data
Communications
Messages sent through contact forms, email, SMS/WhatsApp, phone, or comments. When visitors leave comments, an anonymized hash of your email may be sent to Gravatar. Gravatar Privacy Policy.
04Media
If you upload images to the website, avoid uploading files with embedded location data (EXIF). Visitors can download and extract location data from uploaded images.
05Cookies
We may use cookies for:
- Saving comment information (up to 1 year)
- Login session management
- Security verification
- Basic analytics
06Embedded Content
Pages may include embedded content (videos, maps, images). Embedded content behaves as if you visited those third-party sites directly and may collect data according to their own privacy policies.
07How We Use Your Information
We use collected information to:
- Fulfill and deliver your order
- Provide order updates and support
- Process payments and prevent fraud
- Improve site performance
- Meet legal, tax, and accounting obligations
08Sharing of Information
We share information only when necessary with:
- Payment processors
- Anti-fraud providers
- Messaging or routing tools used for delivery
- Spam detection services
- Law enforcement when legally required
09Data Retention
- Orders & support records: Retained as necessary for accounting, tax, and customer service compliance
- Comments: Retained indefinitely unless removal is requested
- Registered users: Profile stored while account remains active · username cannot be changed · administrators may manage profile data
10Your Rights
Depending on your location, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data (where legally permitted)
- A copy/export of your data
- Opt-out of certain communications
11Children’s Privacy
Our services are intended for adults placing orders for families. We do not knowingly collect personal information from children under 13.
12Security
- HTTPS — SSL/TLS encryption
- Reputable third-party payment processors
- Standard industry security measures
13Data Location
Data may be processed in the United States and by service providers operating in other regions, in accordance with applicable laws and contractual obligations.
14Sales Tax (Connecticut)
All orders are subject to 6.35% Connecticut Sales Tax, as required by law.
15Service Area
Delivery available within Stamford, Connecticut and selected nearby coverage areas — Darien, Norwalk, and Greenwich.
16Operating Hours
17Delivery Timing
We aim to deliver quickly — typically within 30–60 minutes after order confirmation. Estimated delivery times are not guaranteed and may vary due to:
- Traffic · Weather · Store availability · Demand · Building access
18Substitutions & Availability
If an item is unavailable, we will contact you and:
- Offer a similar parent-approved alternative, or
- Provide a full refund for that item
19Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Ensuring building or gate access
- Being available at the delivery address
20Refund Policy
Refunds may be issued in cases of:
- Non-delivery
- Verified product issues
- Cancellation before dispatch
21Minimum Order
22Payment Methods
23Safety Disclaimer
BabyDashNow™ delivers consumer baby products. We do not provide medical advice.
Always follow manufacturer instructions and consult a pediatrician for medical concerns.
24Limitation of Liability
To the fullest extent permitted by law, Mackwyn LLC (d/b/a BabyDashNow™) shall not be liable for:
- Indirect or consequential damages
- Delays beyond reasonable control
- Third-party product manufacturer defects
- Loss resulting from misuse of products
25Intellectual Property
BabyDashNow™, its logo, and related branding are trademarks of Mackwyn LLC. Unauthorized use, reproduction, or distribution is prohibited.
26Changes to This Policy
We may update this policy from time to time. The “Last updated” date reflects the current version.
